Future BSS: building new customer-focused strategies
Business Support Systems (BSS) are the functional lifeblood of CSPs, and the success of their customer experience efforts large rely on the flexibility and capabilities of their BSS stack.
TM Forum recently conducted a comprehensive survey among telco operators to gain insights into their aspirations and strategies on BSS investments. The resulting report offers an excellent snapshot on the latest trends and priorities, and also shares some tangible results and valuable learnings from operators around the world.
Download this report from TM Forum, sponsored by Etiya, to learn more on:
• The key drivers of digital transformation,
• The must-have features of a modern BSS,
• Digital BSS as an enabler for new business models,
• The role of industry standards, like Open APIs and ODA,
• AI’s role in driving superior CX and additional revenue opportunities, and how Etiya’s latest tool, Digital Twin of Customers supports operators on this journey.
Click to download the report.
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