Customer churn is both widespread and costly in telecoms. Minimizing churn is, however, not a straightforward exercise. Most companies still take a reactive approach when it comes to customer retention.
In this e-book, you will learn more about
- Why CSPs need to take smarter churn management measures
- The 3 key steps towards better customer retention
- Examples of AI-driven loyalty and CX enhancement activities
- The role of a BSS provider, as a strategic partner in retention
- Key AI-driven use cases for more successful retention activities
Author: Teresa Cottam, Contributing Analyst, TM Forum
With increasing commoditization and sluggish revenue growth projections , the telecom market remains intensely competitive and heavily saturated. Against a lack of differentiation and highly homogeneo...
Please fill the required fields
Thank You!
File link has been sent to your e-mail address.
We value your privacy
By choosing "Accept All" you agree to the use of cookies to help us provide you with a better user experience and to analyse website usage. By clicking "Customize" you can choose which cookies to allow. By clicking "Reject All", you accept only the cookies necessary for the proper functioning of our website and cannot be refused.
Cookie settings
Our website stores four types of cookies. At any time you can choose which cookies you accept and which you refuse. You can read more about what cookies are and what types of cookies we store in our Cookie Policy.
are necessary for technical reasons. Without them, this website may not function properly.
are necessary for specific functionality on the website. Without them, some features may be disabled.
allow us to analyse website use and to improve the visitor's experience.
allow us to personalise your experience and to send you relevant content and offers, on this website and other websites.