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Putting the Connected Customer First
For the last few years service providers have been planning and undergoing massive digital transformations of their businesses. The common focus has been on transforming their technologies, culture and processes to meet the agility needs of 5G, virtualization, and digital services. Traditional digital transformations are long and costly, including significant modifications to many internal and external company systems and processes.
While those are valid and important areas to focus on, they are really only the tools or infrastructure required to accomplish a digital transformation. Just upgrading them will not meet the expectations of the new economy.
2019 and The Changing Concept of Transformation
Whilst we embark on a new year with companies across industries forging lots of ambitious plans and all sorts of change programs, it’s worth reflecting on how the past year has brought inevitable developments to the concept and approaches around digital transformation.
Today digital transformation is far more than just a trendy term or the flavor of the month. In fact, a recent study from around the world shows that 97% of online companies are launching a digital transformation and this figure has risen to 67% for non-online companies. Compared to the 2017 results of the same survey, there is a 20% increase in digitalization.
From AI to Customer Satisfaction in 5 ways
Artificial Intelligence (AI) is not only going to profoundly change that way in which service providers operate their networks and do business, but it is also going to dramatically change the way they interact with their customers. In fact, using AI to enhance interactions with customers is the single most popular application today. According to Gartner Research, more than 85% of all customer interactions will be digital and managed without a human by 2020.
Will AI end fraud in telecoms?
Fraud is, unfortunately, still rife throughout the telecommunications industry, and has previously proved remarkably resistant to efforts to stamp it out.
Indeed, the TM Forum says fraud remains one of the most significant threats to operator margins and security today, noting that fraud attacks “occur continuously on even the most monitored networks, forcing operators to constantly improve their methods of protection”.
Evolucion Digital Whitepaper - America Latina
EVOLUCION DIGITAL, UN NUEVO ENFOQUE DE DIGITAL BSS / OSS
"Obtenga digital lista solo en 100 días"
En el mundo de hoy, el cambio no solo se produce rápidamente, sino que también obliga a las empresas a cambiar rápidamente. La digitalización es la clave para acelerar ese cambio.
Evolucion Digital Whitepaper
EVOLUCION DIGITAL, UN NUEVO ENFOQUE DE DIGITAL BSS / OSS
"Obtenga digital lista solo en 100 días"
En el mundo de hoy, el cambio no solo se produce rápidamente, sino que también obliga a las empresas a cambiar rápidamente. La digitalización es la clave para acelerar ese cambio.
