Overview
Today, improving the customer and employee experience has become the center of all strategies. For this reason, it is also critical to benefit from all necessary technological support in order to solve the problems of customers and employees quickly and effectively.
Chatbot is a rule-based or artificial intelligence-supported advanced conversational robot that simulates human conversations through digital messaging and can make real conversations for various purposes such as getting information and taking action on a subject.
Why Etiya’s Chatbot?
Etiya Chatbot is an autonomous, real-time messaging tool supported by AI, allowing seamless customer management and can be easily implemented to all digital channels and applications within the organizations.
Etiya Chatbot is designed to optimize the use of organizational and operational resources while increasing internal/external customer satisfaction. It enables a fully integrated experience by easily integrating to all systems with its unique AI support.
In addition, with the proactive chat feature, conversations initiated by virtual assistants under certain conditions make interaction with customers more personal and effective, providing a unique communication experience.
Etiya Chatbot is introduced in 3 ways according to needs and preferences:
Rule-Based Chatbot: Provides rule-based messaging with short and automated replies for standard questions. It is suitable for the optimization of notification processes based on the uncomplicated exchange of information and requests.
AI-Supported Chatbot: Provides personalized messaging based on data and information received from all systems and channels. It is used for resource and process efficiency with response to complex requests and personalized notification management.
Live Supported Chat: Works with AI support and enable instant communication by directing customers to a customer representative when necessary. It is appropriate for effective handling of ongoing purchasing issues and customer complaints.
Easy to Use Platform
With Etiya Chatbot’s easy to use platform and its UI, you can easily create your own chat scenarios. Platform also has chat archiving ability.
24/7 Personalized Service
Etiya Chatbot’s AI supported Natural Language Processing and sentiment analysis features help companies to understand, solve and learn easily from customer queries. In this way, companies can provide 24/7 personalized service to their customers. It also supports English, Spanish, Turkish, and French Natural Language Processing features.
Live Chat
Etiya Chatbot can solve most of the customer queries by itself and it can direct customer conversations to the customer representative when needed.
And the technical part?
We know that easy implementation and system integration is always key. Etiya uses open APIs, and offers a modular system, that is flexible, highly scalable and allows easy integration. Business is constantly changing, as also the needs of customers, and this will constantly require new features and modifications. We use microservices, that will ensure this agility for you, to introduce or modify features and capabilities quickly.
Etiya Chatbot can be implemented on cloud or on premise according to your needs and preferences. It can be easily integrated with all internal/external customer systems and access information from multiple data sources. It has ability to open records, assign conversations to live representatives or complete transactions.
Etiya HR Chatbot is an autonomous, AI-supported real-time messaging tool, allowing seamless employee management, and can be easily implemented to all digital channels in your organization. HR Chatbot helps HR professionals focus on more value-added projects by supporting many routine requests from employees, such as access to payroll documents and training requests.
Etiya HR Chatbot helps you achieve high employee satisfaction by providing 24/7 personalized service with fast and consistent answers.
You can fill the form below to book a demo and learn more about our ready-to-use HR Chatbot flows.
Etiya IT Chatbot is an autonomous, AI-supported real-time messaging tool, allowing seamless IT helpdesk management, and can be easily implemented to all digital channels in your organization.
IT Chatbot helps IT professionals focus on more value-added projects while supporting many routine requests of employees such as VPN support, email and password reset, account unlock, and MDM installations.
Etiya IT Chatbot helps you achieve high employee satisfaction and fewer IT helpdesk ticket requests by providing fast and consistent answers with 24/7 personalized service.
You can fill the form below to book a demo and learn more about our ready-to-use IT Chatbot flows.
Etiya Customer Service Chatbot is an autonomous, AI-supported real-time messaging tool, allowing seamless customer service management, and can be easily implemented to all digital channels and enterprise applications like CRM and CSM in your organization.
Etiya Customer Service Chatbot helps you to automate routine customer services operations and reduce operational costs while customers receive the support they want in a timely manner, without waiting in line or dialing IVR. With the Customer Service chatbot, you can provide 24/7 uninterrupted support and high-quality service to customers.
You can fill the form below to learn more about our Customer Services Chatbot.
Etiya Sales & Support Chatbot is an autonomous, AI-supported real-time messaging tool, allowing seamless sales and after-sales support management, and can be easily implemented to all digital channels including your websites and e-commerce sites and enterprise applications like CRM, CSM and Campaign Management in your organization.
Etiya Sales & Support Chatbot enables you to create new sales and cross-sell opportunities by providing personalized service to your customers in all your digital channels. Besides, it helps to increase customer satisfaction by meeting many requests from customers, such as questions about order status, adding additional products to the order, or product cancellations in real time.
You can fill the form below to learn more about our Sales & Support Chatbot.
